Faq

Direct booking from hotel website ie https://himalayansuite.com/.

If you book on this official web site you are going to have the best price offered. You will have also a direct and personalized contact with hotel personnel who shall give you all necessary details as per your needs. Early check-in on the arrival, if your room is available before 11.00 am.

Normally our room are available from 1.00 pm. For all our guest booking from this web site, we offer the possibility of an early check-in (except when the room is still busy by the previous guest due to other requests). We offer also the luggage storage service in the hotel at the arrival.

The reception is open 24 hours. Also check-in is allowed during the night.

Check-out is at 12.00 pm. We allow every guest to leave the luggage in our storage for free, with no time restriction.

For all the guest we offer a free Wi-Fi connection available in the room and all the hotel’s areas.

Yes, we offer to our guests a generous buffet breakfast in our restaurant. The opening time is from 7.40 am to 10.00 am. If required and asked in advance, we can provide gluten free foods for the breakfast and for the main meals with no extra-charge.

No, the city sightseeing entry fee government tax which has to be paid on the arrival at the hotel, for the city of Kathmandu. The cost is USD 25 per person (with English speaking guide), USD 10 for children under 10 years old.

The hotel provides an onsite car park free of cost. Otherwise, we can offer an indoor garage with NRS 30 per hour (2 wheeler) and NRS 80 per hour (4 wheelers. Both type of car-park are available without any reservation, subject to availability of space. Occasionally, can be asked to leave the car keys at the reception, to help the staff moving the vehicles in the busiest days.

The amount pre-authorized on your valid Credit Card does not generate any liabilities, it is just to “reserve” an amount before your stay as a deposit confirmation. On your balance you will see the amount requested, because is not available at the moment. It will be available after normally 7 working days (but it depends on your card policies) The pre-authorization becomes a charge only in case of no-show at the hotel.

In case of cancellation or changes done up to 7 days before the expected date of check-in we do not charge any cost. If the reservation is confirmed by deposit, that amount remains available for another holiday (even one day). In case of cancellation or changes after the term (24 hrs before arrival date) we charge 20% of the full amount of the deposit. It is applicable for the prepaid reservation as well. For reservations on other portals or different websites you have to verify the cancellation policies on each of them.

We do provide onsite travel help desk however we donot cover your insurance, it would be recommended that you have travel insurance if you are planning to travel with us. Visit https://hsj.com.np/ for more traveling and trekking related services provided by our onsite travel desk.

For all our prepaid reservations, or bookings made before one week, we provide pick up and drop off service. Extra NRS 800 would be applicable within Kathmandu valley. For our guests with travelling, trekking and other activities booked through Himalayan Social Journey, Airport pick up and drop services are included in the price of the trip booked.

Indicative opening times for the Spa and restaurant is 8:00 am in the morning.

All rooms are provided with a own air conditioning system, manually adjustable by yourself in the room. All the bathrooms in the hotel have hot showers 24 hours.

For our guests booking from this web site we offer tickets for other activities like Everest Scenic flight, Chandragiri Hills Cable Car ride etc in discounted prices, directly at the reception desk. You can ask once you arrive at the hotel.

Yes, we accept the main Credit Cards: Visa, Paypal, Visa Electron, MasterCard, Maestro and CartaSì, American Express.

All the children under 12 can get offers and discounted prices. If you have one or more children contact us for a personalized quote.

Yes, but only if they are small size. We kindly ask an amount of USD 15 ie NRS 1500 for the final room cleaning in the departure day.

To confirm a reservation we kindly ask a minimum deposit of USD 15. The deposit can be paid with bank transfer, by pre-authorization on a valid Credit Card or direct booking through our website, online link.

Full board service included breakfast lunch and dinner in our restaurant at the set times. Both mineral and hot water is also included in the price.

Our all-inclusive offer included full board at the hotel, spa service please refer to our site for services (https://himalayanspaktm.com/) please mention specific services you would require from the menu of our spa, bar access and also sightseeing tour of Kathmandu.

Yes. We allow all our guests who have booked bed & breakfast service (even from other web sites) to add lunch or dinner during the holiday. We kindly ask to let us know it at least 24 hours in advance.

The minimum age requirement to book and stay by yourself is 18 years old, with proof of identification.

The Himalayan Suite Hotel rooms are smoke-free. You may walk outside to the street to smoke. Courtyard or open spaces are there for smoking.

A: Yes, accommodations come with a safe

Hotel is located in prime tourist hub of Kathmandu. You shall have easy road to shopping area, movie theatre, central zoo, world heritage sites. Hotel itself has spa, open mini bar and café at your disposal.